Frequently Asked Questions
Answers to common questions about Trafeeq, onboarding and payment setup.
Get StartedFrequently Asked Questions
What payment solutions does Trafeeq support?
Trafeeq supports POS card payments for business locations and online card payments for websites, with guided onboarding, payment setup and ongoing merchant support.
Which businesses can speak to Trafeeq?
We work with UAE businesses across retail, restaurants and cafés, healthcare, education, travel, e-commerce and professional services. Share your requirements so our team can discuss the appropriate setup.
Can I discuss one location or multiple branches?
Yes. Tell us how many locations you operate and how you accept payments. Our team can discuss POS deployment and operational requirements for your business.
Can Trafeeq help with payments on my website?
Trafeeq supports payment gateway integration for websites and online businesses. Share your website platform and payment requirements so the integration approach can be discussed.
How do I get started?
Complete the Get Started form with your business details and payment requirements. Our team will use those details to discuss the next steps.
What documents will I need for onboarding?
The required documents and merchant checks depend on your business and the proposed payment setup. Our team will guide you through the requirements during onboarding.
How are pricing and commercial terms confirmed?
Pricing and service terms are discussed for your requirements before you start. Contact our team for the terms that apply to your proposed setup.
How long will setup take?
Setup depends on the required documents, merchant checks and the terminal deployment or integration involved. Our team will discuss the applicable steps and timing with you.
What help is available after setup?
Merchant support covers payment queries, transaction reporting, reconciliation and settlement-related operational questions. Discuss your support requirements with our team.
How can I contact Trafeeq?
Use the onsite Get Started form or contact our Dubai team at admin@trafeeq.com or +971 589477000.
